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Tish Kajzer | Quality Assurance Director

CAREER SUMMARY

Tish Kajzer, Quality Assurance Director of the Management Services Division of Grubb & Ellis | Cressy & Everett joined the company in 2008. She came to the company with over 30 years experience in overseeing the environmental service department of a 1.2 million-square-foot healthcare facility where she directed a 93-member team. For the Grubb & Ellis | Cressy & Everett portfolio of managed properties, Tish oversees the implementation of quality procedures and policies, and ensures that standard practices, laws and regulations are being met on a daily basis. She works many vendors including cleaning, waste management and pest control; handles building signage for tenants; trains cleaning crews for medical space cleaning and after-construction cleanup; sets up all carpet care and hard surface floor care; maintains inventory of all paper products used in managed properties and reviews budgets for these inventories; responds to emergency situations at buildings; monitors all elevator certificates; and is responsible for overall customer satisfaction for all tenants in our managed properties. Tish has extensive experience in budgeting, purchasing and supervision. She is knowledgeable about relevant federal/state regulations and has passed all State Board and JCAHO cleanliness standards surveys with zero non-conformance for 28 years.

EXPERIENCE

• 2008 to Present: Quality Assurance Director for the Management Services Division of Grubb & Ellis | Cressy & Everett
• 2002 to 2007: Director of Environmental Services, Memorial Hospital, South Bend
• 1980 to 2002: Supervisor of Environmental Services, Memorial Hospital, South Bend

EDUCATION

• Graduate, Riley High School, South Bend

PROFESSIONAL TRAINING/CERTIFICATIONS

• Comprehensive Housekeeping Supervisor/Management
• Hard Surface Floor Certification
• Infection Control: Housekeeping Procedures
• Infectious Waste Handling and Audit Training
• Bloodborne Pathogens Training
• Housekeeping Management Program
• Coaching for Success
• Stephen Covey’s Management, 7 Habits of Highly Effective People